Led by former journalists, our team understands the anatomy of nearly every crisis situation. Whether playing out across the headlines of major news outlets, landing in a client’s social media direct messages or gossiped about among employees, customers and others, we have the experience and expertise to quickly size up the situation and offer both short- and long-term strategies to address the most critical of issues facing your organization.

Absent an existing crisis communication plan, much like a medical trauma team, our job is to assess the situation as quickly as possible while focusing only on the facts, conduct rapid-fire research to assess the extent of the damage and make a plan to stop the bleeding. At each step, we work with senior leadership and the organization’s attorneys to ensure we address the public crisis without negatively impacting any legal issues that might be in play.

Once we align with senior leadership and the legal team on the best approach, our team focuses on making sure our clients have every reasonable opportunity to set the record straight and shape the narrative based on the facts of the situation.

Our team has helped clients navigate crises related to:

• White collar crime
• Litigation matters
• Employee malfeasance
• Social media blasting/online review bombing
• Reputational risk
• Threats of terrorism
• Life, health and safety risks
• … and a range of other issues that put organizational reputations and bottom lines at risk